Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Device Support


Send to a friend Send to customer

Fields marked with * are mandatory.

Your mobile phone is set to connect to 4G networks only

Possible cause 4 of 8:

If your mobile phone is set to connect to 4G networks only, it can't find a network if you're in an area with poor or no 4G network coverage.

What you need to do:

You can select which network modes your mobile phone can use. Your choice determines the data speeds you can achieve.


Find "Enable 4G"

  • Press Settings.
  • Press Mobile Data.
  • Press Enable 4G.


Select network mode

  • To activate 4G:
  • Press Voice & Data or Data Only.
  • To deactivate 4G:
  • Press Off.
4G/LTE enables you to achieve higher data speeds than when using 3G or GSM.
If you activate 4G/LTE, your mobile phone automatically switches between the network modes provided you're within range of a 4G/LTE network.
If you deactivate 4G/LTE, you can't achieve high data speeds.


Return to the Home screen

  • Press the Home key to end the session and return to the Home screen.

Did this solve the problem?

Yes No


Manage your personal data, subscriptions and bills on your own.


My Swisscom Assistant

The worry-free service for your computer


Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.


Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!



Welcome to our interactive guides

Mouse over the blue words to see instructional images