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Device Support


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How to answer a call

When you receive a call, you can either answer it, reject it or silence the incoming call alert.


Select an option

  • Select one of the following options:
  • Answer call, go to 1a.
  • Reject call, go to 1b.
  • Silence the incoming call alert, go to 1c.

1a - Answer call

  • If the screen lock is activated:
  • Drag the call icon right.
  • If the screen lock is deactivated:
  • Press Accept.

1b - Reject call

  • If the screen lock is activated:
  • To reject a call, press On/Off twice.
  • If the screen lock is deactivated:
  • Press Decline to reject a call.
When you reject a call, the caller will hear a busy signal or be diverted to COMBOX®.

1c - Silence the incoming call alert

  • Press the Top Volume key or the Bottom volume key when you get a call.
  • The incoming call alert is silenced without the caller hearing it, and the call continues until it is ended or diverted.


Manage your personal data, subscriptions and bills on your own.


My Swisscom Assistant

The worry-free service for your computer


Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.


Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!



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