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Device Support


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Your mobile phone hasn't been correctly set up for e-mail

Possible cause 3 of 3:

If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.

What you need to do:

You can set up your mobile phone to send and receive e-mails from your Swisscom e-mail account. Remember, you need to set up your mobile phone for Internet.


Find "Mail, Contacts, Calendars"

  • Press Settings.
  • Press Mail, Contacts, Calendars.


Set up new e-mail account

  • Press Add Account.
  • Press the required provider or Other.
  • If you select Other:
  • Press Add Mail Account.


Enter sender name

  • Press Name and key in the name you want to use as sender name in your e-mails.


Enter e-mail address

  • Press Email and key in your Swisscom e-mail address.


Enter password

  • Press Password and key in the password for your Swisscom e-mail account.
If you've forgotten your password for e-mail (not your Swisscom Login password), you can find it in the Customer Center.


Enter an account name

  • Press Description and key in the required name.
  • Press Next.
If the display tells you that your email account has been set up, follow the instructions on the display to select more settings and finish the setup.


Activate or deactivate synchronisation

  • To activate or deactivate e-mail synchronisation:
  • Press the indicator next to "Mail".
  • To activate or deactivate synchronisation of notes:
  • Press the indicator next to "Notes".
  • Press Save.


Select setting for retrieval of new e-mails

  • Press Fetch New Data.
  • Press the indicator nexto to "Push" to activate or deactivate the function.
  • If you deactivate Push:
  • Press the required period or Manually.
  • To select settings for a specific e-mail account:
  • Press the required email account.
  • Press Fetch or Manual.
  • Press Fetch New Data.
  • Press Mail....


Return to the Home screen

  • Press the Home key to end the session and return to the Home screen.

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