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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't turn on my mobile phone

Cause 9 of 10: Your mobile phone isn't turned on correctly

Your mobile phone won't turn on if it's not done correctly.

Solution: Turn on your mobile phone correctly.

Step 1 of 4

Press and hold On/off until your mobile phone is turned on.

Step 2 of 4

Key in your PIN and press the confirm icon.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.

Step 3 of 4

Press and hold On/off.

Step 4 of 4

Press Power off.

1 Turn on your mobile phone

Press and hold On/off until your mobile phone is turned on.

2 Enter PIN

Key in your PIN and press the confirm icon.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.

3 Turn off your mobile phone

Press and hold On/off.
Press Power off.