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Device Support



    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 7 of 10: Your mobile phone is locked to another service provider

    If your mobile phone is locked to another service provider and you're trying to use a Swisscom SIM card, the display will tell you that your SIM card is invalid.

    Solution: Before you can use a Swisscom SIM card, you need to unlock your mobile phone using an unlock code. To get the unlock code, contact the service provider that locked your mobile phone.


    Manage your personal data, subscriptions and bills on your own.


    My Swisscom Assistant

    The worry-free service for your computer


    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.


    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!