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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't install apps

Cause 3 of 3: You haven't activated a Google account on your mobile phone

If you haven't activated a Google account on your mobile phone, you can't install apps.

Solution: Activate a Google account on your mobile phone.

Step 1 of 10

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 10

Press Accounts & sync.

Step 3 of 10

Press Add account.

Step 4 of 10

Press Google.

Step 5 of 10

Press the text input field and key in the username for your Google account.

Step 6 of 10

Press NEXT.

Step 7 of 10

Press the text input field and key in the password for your Google account.

Step 8 of 10

Press NEXT.

Step 9 of 10

Press ACCEPT.
Follow the instructions on the display to select settings for your Google account.

Step 10 of 10

Press the home icon to end the session and return to the Home screen.

1 Find "Google"

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Accounts & sync.
Press Add account.
Press Google.

2 Activate your Google account

Press the text input field and key in the username for your Google account.
Press NEXT.
Press the text input field and key in the password for your Google account.
Press NEXT.
Press ACCEPT.
Follow the instructions on the display to select settings for your Google account.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.