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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 6 of 9: Flight mode is activated

    If flight mode is activated, your mobile phone's transmitting functions are deactivated. This means that you can't access the Internet using neither the mobile network nor WLAN.

    Solution: Deactivate flight mode.

    Step 1 of 1

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press Airplane mode.
    Depending on the current setting, flight mode is activated or deactivated.

    1 Activate or deactivate flight mode

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press Airplane mode.
    Depending on the current setting, flight mode is activated or deactivated.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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