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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive SMS

    Cause 3 of 3: The SMS is written incorrectly

    The SMS can't be sent if it's written incorrectly.

    Solution: Write an SMS correctly.

    Step 1 of 7

    Press Messaging.

    Step 2 of 7

    Press the new message icon.

    Step 3 of 7

    Press Enter one or more recipients.
    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.

    Step 4 of 7

    Press the required contact.

    Step 5 of 7

    Press the text input field and write the required text.

    Step 6 of 7

    Press the send icon when you've written your SMS.

    Step 7 of 7

    Press the home icon to end the session and return to the Home screen.

    1 Write SMS

    Press Messaging.
    Press the new message icon.

    2 Select recipient

    Press Enter one or more recipients.
    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    3 Write text

    Press the text input field and write the required text.

    4 Send the SMS

    Press the send icon when you've written your SMS.

    5 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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    The worry-free service for your computer

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    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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