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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive MMS

Cause 1 of 5: There's an error at the receiving end

If you have problems sending MMS to a specific recipient, the error might be at the receiving end.

Solution: Send an MMS to another recipient to check if the error is at the receiving end.

Step 1 of 15

Press Messaging.

Step 2 of 15

Press the new message icon.

Step 3 of 15

Press Enter one or more recipients.
Key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Step 4 of 15

Press the required contact.

Sony Xperia XZ
Step 5 of 15

Select one of the following options:
Insert a picture, go to 3a.
Insert a video clip, go to 3b.
Insert an audio file, go to 3c.

Step 6 of 15

Press the picture icon.

Step 7 of 15

Press the required picture.

Step 8 of 15

Press the picture icon.

Step 9 of 15

Press the required video clip.

Step 10 of 15

Press the attachment icon.

Step 11 of 15

Press Sound.
Go to the required folder.

Step 12 of 15

Press the required audio file.

Sony Xperia XZ
Step 13 of 15

Write the text for your MMS.

Step 14 of 15

Press the send icon when you've finished your MMS.

Step 15 of 15

Press the home icon to end the session and return to the Home screen.

1 Write MMS

Press Messaging.
Press the new message icon.

2 Select recipient

Press Enter one or more recipients.
Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.

3 Insert pictures, video clips and audio files

Select one of the following options:
Insert a picture, go to 3a.
Insert a video clip, go to 3b.
Insert an audio file, go to 3c.
Sony Xperia XZ

4 3a - Insert a picture

Press the picture icon.
Press the required picture.

5 3b - Insert a video clip

Press the picture icon.
Press the required video clip.

6 3c - Insert an audio file

Press the attachment icon.
Press Sound.
Go to the required folder.
Press the required audio file.

7 Write the text

Write the text for your MMS.
Sony Xperia XZ

8 Send the MMS

Press the send icon when you've finished your MMS.

9 Return to the Home screen

Press the home icon to end the session and return to the Home screen.