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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive e-mails

    Cause 3 of 3: Your mobile phone hasn't been correctly set up for e-mail

    If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.

    Solution: Set up your mobile phone for e-mail.

    Step 1 of 30

    Press Apps.

    Step 2 of 30

    Press Email.

    Step 3 of 30

    Press Other email account.

    Step 4 of 30

    Press Email address and key in your Swisscom e-mail address.

    Step 5 of 30

    Press NEXT.

    Step 6 of 30

    Press Password and key in the password for your Swisscom e-mail account.

    Step 7 of 30

    Press NEXT.

    Step 8 of 30

    Press Automatically (Push) or Manually.

    Step 9 of 30

    Press SHOW MORE SYNC OPTIONS.

    Step 10 of 30

    Press the drop down list below "Days to sync".

    Step 11 of 30

    Press the required setting.

    Step 12 of 30

    Press Sync email to activate the function.

    Step 13 of 30

    Press Download attachments automatically when connected to Wi-Fi network.

    Step 14 of 30

    Press NEXT.

    Step 15 of 30

    Press Play sound, No sound or No notification.

    Step 16 of 30

    Press SHOW MORE NOTIFICATION OPTIONS.

    Step 17 of 30

    If you select Play sound:

    Step 18 of 30

    Press NOTIFICATION SOUND.

    Step 19 of 30

    Press Default ringtone or the required ring tone.

    Step 20 of 30

    Press DONE.

    Step 21 of 30

    Press Vibrate to activate or deactivate the function.

    Step 22 of 30

    Press Notification light to activate or deactivate the function.

    Step 23 of 30

    If you select No sound:

    Step 24 of 30

    Press Vibrate to activate or deactivate the function.

    Step 25 of 30

    Press Notification light to activate or deactivate the function.

    Step 26 of 30

    Press NEXT.

    Step 27 of 30

    Press the field below "Set account name (optional)" and key in the required name.

    Step 28 of 30

    Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.

    Step 29 of 30

    Press FINISH SETUP.
    Wait while your mobile phone retrieves new e-mails.

    Step 30 of 30

    Press the home icon to end the session and return to the Home screen.

    1 Find "Other email account"

    Press Apps.
    Press Email.
    Press Other email account.

    2 Enter e-mail address

    Press Email address and key in your Swisscom e-mail address.
    Press NEXT.

    3 Enter password

    Press Password and key in the password for your Swisscom e-mail account.
    Press NEXT.

    4 Select settings for retrieval of new e-mails

    Press Automatically (Push) or Manually.
    Press SHOW MORE SYNC OPTIONS.

    5 Activate synchronisation of e-mails

    Press the drop down list below "Days to sync".
    Press the required setting.
    Press Sync email to activate the function.
    Press Download attachments automatically when connected to Wi-Fi network.
    Press NEXT.

    6 Activate or deactivate e-mail notification

    Press Play sound, No sound or No notification.
    Press SHOW MORE NOTIFICATION OPTIONS.
    If you select Play sound:
    Press NOTIFICATION SOUND.
    Press Default ringtone or the required ring tone.
    Press DONE.
    Press Vibrate to activate or deactivate the function.
    Press Notification light to activate or deactivate the function.
    If you select No sound:
    Press Vibrate to activate or deactivate the function.
    Press Notification light to activate or deactivate the function.
    Press NEXT.

    7 Enter an account name

    Press the field below "Set account name (optional)" and key in the required name.

    8 Enter the sender name

    Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.

    9 Finish setup

    Press FINISH SETUP.
    Wait while your mobile phone retrieves new e-mails.

    10 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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