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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't receive voice calls

Cause 2 of 2: Divert of all calls is activated

If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

Solution: Deactivate divert of all calls.

Step 1 of 12

Press Phone.

Step 2 of 12

Press the menu icon.

Step 3 of 12

Press Call settings.

Step 4 of 12

Press Call forwarding.

Step 5 of 12

Press Voice.

Sony Xperia XZ
Step 6 of 12

The current settings are displayed.

Step 7 of 12

Press one of the following options:
Always forward

Step 8 of 12

Forward when busy

Step 9 of 12

Forward when unanswered

Step 10 of 12

Forward when unreachable

Step 11 of 12

Press TURN OFF.
Repeat until all diverts have been cancelled.

Step 12 of 12

Press the home icon to end the session and return to the Home screen.

1 Find "Voice"

Press Phone.
Press the menu icon.
Press Call settings.
Press Call forwarding.
Press Voice.

2 Cancel all diverts

The current settings are displayed.
Sony Xperia XZ
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press TURN OFF.
Repeat until all diverts have been cancelled.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.