Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't receive voice calls

Cause 1 of 2: Your mobile phone isn't responding

Your mobile phone may not respond due to overload or errors in the operating system.

Solution: Restart your mobile phone.

Sony Xperia XZ
Step 1 of 1

Turn off your mobile phone.
Wait for 10-15 seconds.
Turn on your mobile phone again.

1 Restart your mobile phone

Turn off your mobile phone.
Wait for 10-15 seconds.
Turn on your mobile phone again.
Sony Xperia XZ