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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't make voice calls

Cause 7 of 9: You've activated manual network selection and are out of range of the selected network

If you've activated manual network selection and are out of range of the selected network, you can't make calls.

Solution: Activate automatic network selection.

Step 1 of 11

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 11

Press More.

Step 3 of 11

Press Mobile networks.

Step 4 of 11

Press Network operators.
Your mobile phone searches for networks within range.

Sony Xperia XZ
Step 5 of 11

Select one of the following options:
Select a network manually, go to 2a.
Select a network automatically, go to 2b.

Step 6 of 11

Press Search mode.

Step 7 of 11

Press Manual.

Step 8 of 11

Press the required network.
Your display will tell you if you have access to the network you've selected.

Step 9 of 11

Press Search mode.

Step 10 of 11

Press Automatic.

Step 11 of 11

Press the home icon to end the session and return to the Home screen.

1 Find "Network operators"

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press More.
Press Mobile networks.
Press Network operators.
Your mobile phone searches for networks within range.

2 Select option

Select one of the following options:
Select a network manually, go to 2a.
Select a network automatically, go to 2b.
Sony Xperia XZ

3 2a - Select a network manually

Press Search mode.
Press Manual.
Press the required network.
Your display will tell you if you have access to the network you've selected.

4 2b - Select a network automatically

Press Search mode.
Press Automatic.

5 Return to the Home screen

Press the home icon to end the session and return to the Home screen.