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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't make voice calls

    Cause 1 of 9: Fixed dialling is activated

    Fixed dialling allows you to select which numbers can be called from your mobile phone and to which numbers you can send messages. When fixed dialling is activated, you can only call and send messages to numbers on the list of fixed dialling numbers.

    Solution: Deactivate fixed dialling.

    Step 1 of 8

    Press Phone.

    Step 2 of 8

    Press the menu icon.

    Step 3 of 8

    Press Call settings.

    Step 4 of 8

    Press Fixed dialling numbers.

    Step 5 of 8

    To activate fixed dialling:
    Press Activate fixed dialling.

    Step 6 of 8

    To deactivate fixed dialling:
    Press Deactivate fixed dialling.

    Step 7 of 8

    Key in your PIN2 and press OK.

    Step 8 of 8

    Press the home icon to end the session and return to the Home screen.

    1 Find "Fixed dialling numbers"

    Press Phone.
    Press the menu icon.
    Press Call settings.
    Press Fixed dialling numbers.

    2 Activate or deactivate fixed dialling

    To activate fixed dialling:
    Press Activate fixed dialling.
    To deactivate fixed dialling:
    Press Deactivate fixed dialling.
    Key in your PIN2 and press OK.

    3 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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