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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't use WLAN

Cause 4 of 6: A connection is rejected by a WLAN

If a connection is rejected by a WLAN, you can't access the Internet using WLAN. WLANs use different security settings. If you can't connect to a WLAN, you may need to change the security settings.

Solution: Contact the WLAN administrator to obtain the correct security settings.