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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't use my mobile phone as a Wi-Fi hotspot

Cause 1 of 2: An incorrect password has been entered on the connected device

The password used on your mobile phone needs to entered on the device you want to connect from.

Solution: Key in the correct password.

Step 1 of 14

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 14

Press Mobile hotspot and tethering.

Step 3 of 14

Press Mobile hotspot.

Step 4 of 14

Press MORE.

Step 5 of 14

Press Configure Mobile hotspot.

Step 6 of 14

Key in the required name for the Wi-Fi hotspot.
Press the drop down list below "Security".

Step 7 of 14

If you don't want to password protect your hotspot:
Press Open.

Step 8 of 14

If you want to password protect your hotspot:
Press WPA2 PSK.

Step 9 of 14

Press the field below "Password" and key in the required password.

Step 10 of 14

Press SAVE.

Step 11 of 14

Press the indicator below "Mobile hotspot" until the function is activated.

Step 12 of 14

If WLAN is activated:
Press OK.

Samsung Galaxy S7
Step 13 of 14

Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.

Step 14 of 14

Press the Home key to end the session and return to the Home screen.

1 Find " Configure Mobile hotspot"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Mobile hotspot and tethering.
Press Mobile hotspot.
Press MORE.
Press Configure Mobile hotspot.

2 Select Wi-Fi hotspot settings

Key in the required name for the Wi-Fi hotspot.
Press the drop down list below "Security".
If you don't want to password protect your hotspot:
Press Open.
If you want to password protect your hotspot:
Press WPA2 PSK.
Press the field below "Password" and key in the required password.
Press SAVE.

3 Activate Wi-Fi hotspot

Press the indicator below "Mobile hotspot" until the function is activated.
If WLAN is activated:
Press OK.

4 Establish a connection

Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
Samsung Galaxy S7

5 Return to the Home screen

Press the Home key to end the session and return to the Home screen.