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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 5 of 10: You're asked to key in your PUK

    If you enter an incorrect PIN three times in a row, you need to key in your PUK.

    Solution: Key in the correct PUK.
    Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Swisscom Customer Centre.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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