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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't turn on my mobile phone

Cause 1 of 10: The battery is flat

If the battery is flat, you can't turn on your mobile phone.

Solution: Charge the battery.

Step 1 of 3

Connect the charger to the phone socket and to a wall socket.

Step 2 of 3

When the battery charging icon is displayed, charging is in progress.

Samsung Galaxy S7
Step 3 of 3

When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.

1 Connect the charger to your mobile phone

Connect the charger to the phone socket and to a wall socket.
When the battery charging icon is displayed, charging is in progress.

2 End charging

When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.
Samsung Galaxy S7