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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 9 of 9: WLAN isn't activated on your mobile phone

If you're trying to access the Internet using a WLAN, WLAN needs to be activated on your mobile phone.

Solution: Activate WLAN.

Step 1 of 6

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 6

Press Wi-Fi.

Step 3 of 6

Press the indicator below "Wi-Fi" until the function is activated.

Step 4 of 6

A list of WLANs within range is displayed.
Press the required WLAN.

Step 5 of 6

Follow the instructions on the display to select security settings, if required.
Press CONNECT.

Step 6 of 6

Press the Home key to end the session and return to the Home screen.

1 Find " Wi-Fi"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Wi-Fi.

2 Activate WLAN

Press the indicator below "Wi-Fi" until the function is activated.

3 Connect to WLAN

A list of WLANs within range is displayed.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.