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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 5 of 9: You've activated manual network selection and are out of range of the selected network

If you're trying to access the Internet using the mobile network and you've activated manual network selection, you need to be within range of the selected network.

Solution: Activate automatic network selection so that your mobile phone connects to a network automatically.

Step 1 of 8

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 8

Press Mobile networks.

Step 3 of 8

Press Network operators.

Samsung Galaxy S7
Step 4 of 8

Select one of the following options:
Select a network manually, go to 2a.
Select a network automatically, go to 2b.

Step 5 of 8

Press Search networks.
Your mobile phone searches for networks within range.

Step 6 of 8

Press the required network.
Your display will tell you if you have access to the network you've selected.

Step 7 of 8

Press Select automatically.

Step 8 of 8

Press the Home key to end the session and return to the Home screen.

1 Find " Network operators"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Mobile networks.
Press Network operators.

2 Select option

Select one of the following options:
Select a network manually, go to 2a.
Select a network automatically, go to 2b.
Samsung Galaxy S7

3 2a - Select a network manually

Press Search networks.
Your mobile phone searches for networks within range.
Press the required network.
Your display will tell you if you have access to the network you've selected.

4 2b - Select a network automatically

Press Select automatically.

5 Return to the Home screen

Press the Home key to end the session and return to the Home screen.