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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't receive messages on my COMBOX®

Cause 1 of 1: Voice calls aren't diverted to your COMBOX®

Missed calls are only diverted to your COMBOX® if the correct settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your COMBOX®.

Step 1 of 13

Press Phone.

Step 2 of 13

Press MORE.

Step 3 of 13

Press Settings.

Step 4 of 13

Press More settings.
After a moment the current settings are displayed.

Step 5 of 13

Press Call forwarding.

Step 6 of 13

Press Voice call.

Samsung Galaxy S7
Step 7 of 13

The current settings are displayed.

Step 8 of 13

Press one of the following options:
Always forward

Step 9 of 13

Forward when busy

Step 10 of 13

Forward when unanswered

Step 11 of 13

Forward when unreachable

Step 12 of 13

Key in +4186(area code)(your phone number) and press ENABLE.

Step 13 of 13

Press the Home key to end the session and return to the Home screen.

1 Find "Voice call"

Press Phone.
Press MORE.
Press Settings.
Press More settings.
After a moment the current settings are displayed.
Press Call forwarding.
Press Voice call.

2 Select divert type

The current settings are displayed.
Samsung Galaxy S7
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable

3 Divert calls to COMBOX®

Key in +4186(area code)(your phone number) and press ENABLE.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.