Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Samsung Galaxy S7 edge

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't install apps

Cause 2 of 3: There's a problem with your payment information

If there's a problem with your payment information, you can only install free apps.

Solution: Log on to Google Play on a computer and change you payment information.