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Mobile guides

    
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Samsung Galaxy S7 edge

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't install apps

Cause 1 of 3: The required app isn't available in your country

If the app isn't available in your country, you can't install it.

Solution: Search for similar apps or wait for the app to become available in your country.

Step 1 of 10

Press Apps.

Step 2 of 10

Press Play Store.

Step 3 of 10

Press the search field.

Step 4 of 10

Key in the name of the required app and press the search icon.

Step 5 of 10

Press the required app.

Step 6 of 10

To install a free app:
Press INSTALL.

Step 7 of 10

To buy an app:
Press the price.

Step 8 of 10

Follow the instructions on the display to install the app.
Press the Home key to return to the Home screen.

Step 9 of 10

Press Apps.

Step 10 of 10

Press the app you've just installed.
Follow the instructions on the display to use the app.

1 Find "Play Store"

Press Apps.
Press Play Store.

2 Find app

Press the search field.
Key in the name of the required app and press the search icon.

3 Install the app

Press the required app.
To install a free app:
Press INSTALL.
To buy an app:
Press the price.
Follow the instructions on the display to install the app.
Press the Home key to return to the Home screen.

4 Use the app

Press Apps.
Press the app you've just installed.
Follow the instructions on the display to use the app.