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Samsung Galaxy S7 edge

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive MMS

Cause 1 of 5: There's an error at the receiving end

If you have problems sending MMS to a specific recipient, the error might be at the receiving end.

Solution: Send an MMS to another recipient to check if the error is at the receiving end.

Step 1 of 16

Press Messages.

Step 2 of 16

Press the new message icon.

Step 3 of 16

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.

Step 4 of 16

Press the text input field.
Write the text for your MMS.

Step 5 of 16

Press the attachment icon.

Step 6 of 16

Press OTHER.
Select one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.

Step 7 of 16

Press Image.
Go to the required folder.

Step 8 of 16

Press the required picture to select it.

Step 9 of 16

Press DONE.

Step 10 of 16

Press Video.
Go to the required folder.

Step 11 of 16

Press the required video clip.

Step 12 of 16

Press Audio.
Go to the required folder.

Step 13 of 16

Press the required audio file.

Step 14 of 16

Press DONE.

Step 15 of 16

Press SEND when you've finished your MMS.

Step 16 of 16

Press the Home key to end the session and return to the Home screen.

1 Find "Messages"

Press Messages.

2 Write MMS

Press the new message icon.

3 Select the recipient

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.

4 Write the text

Press the text input field.
Write the text for your MMS.

5 Insert pictures, video clips and audio files

Press the attachment icon.
Press OTHER.
Select one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.

6 5a - Insert a picture

Press Image.
Go to the required folder.
Press the required picture to select it.
Press DONE.

7 5b - Insert a video clip

Press Video.
Go to the required folder.
Press the required video clip.

8 5c - Insert an audio file

Press Audio.
Go to the required folder.
Press the required audio file.
Press DONE.

9 Send the MMS

Press SEND when you've finished your MMS.

10 Return to the Home screen

Press the Home key to end the session and return to the Home screen.