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Device Support

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    Samsung Galaxy S7 edge

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive e-mails

    Cause 3 of 3: Your mobile phone hasn't been correctly set up for e-mail

    If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.

    Solution: Set up your mobile phone for e-mail.

    Step 1 of 32

    Press Apps.

    Step 2 of 32

    Press Samsung.

    Step 3 of 32

    Press Email.

    Step 4 of 32

    Press ADD NEW ACCOUNT.

    Step 5 of 32

    Press Email address and key in your Swisscom e-mail address.

    Step 6 of 32

    Press Password and key in the password for your Swisscom e-mail account.

    Step 7 of 32

    Press SIGN IN.

    Step 8 of 32

    Press MORE.

    Step 9 of 32

    Press Settings.

    Step 10 of 32

    Press the name of the e-mail account you've just set up.

    Step 11 of 32

    Press Sync account to activate the function.

    Step 12 of 32

    Press Account name and key in the required name.

    Step 13 of 32

    Press OK.

    Step 14 of 32

    Press Your name and key in the required sender name.

    Step 15 of 32

    Press OK.

    Step 16 of 32

    Press Sync schedule.

    Step 17 of 32

    Press Set sync schedule.

    Step 18 of 32

    Press Auto (when received), Manual or the required period.

    Step 19 of 32

    Press Sync data while roaming.

    Step 20 of 32

    Press Manual or Use above settings.

    Step 21 of 32

    Press Peak schedule to activate or deactivate the function.

    Step 22 of 32

    If you activate the function:
    Press Set peak schedule.

    Step 23 of 32

    Press Auto (when received), Manual or the required period.

    Step 24 of 32

    Press the required days below "Peak days".

    Step 25 of 32

    Press the field next to "Start time".

    Step 26 of 32

    Slide your finger up or down on hour and minute.

    Step 27 of 32

    Press SET.

    Step 28 of 32

    Press the field next to "End time".

    Step 29 of 32

    Slide your finger up or down on hour and minute.

    Step 30 of 32

    Press SET.

    Step 31 of 32

    Press the Return key.

    Step 32 of 32

    Press the Home key to end the session and return to the Home screen.

    1 Find "ADD NEW ACCOUNT"

    Press Apps.
    Press Samsung.
    Press Email.
    Press ADD NEW ACCOUNT.

    2 Enter e-mail address

    Press Email address and key in your Swisscom e-mail address.

    3 Enter password

    Press Password and key in the password for your Swisscom e-mail account.
    Press SIGN IN.

    4 Activate synchronisation of e-mails

    Press MORE.
    Press Settings.
    Press the name of the e-mail account you've just set up.
    Press Sync account to activate the function.

    5 Enter an account name

    Press Account name and key in the required name.
    Press OK.

    6 Enter the sender name

    Press Your name and key in the required sender name.
    Press OK.

    7 Select settings for retrieval of new e-mails

    Press Sync schedule.
    Press Set sync schedule.
    Press Auto (when received), Manual or the required period.

    8 Select setting for synchronisation when roaming

    Press Sync data while roaming.
    Press Manual or Use above settings.

    9 Select setting for synchronisation during peak hours

    Press Peak schedule to activate or deactivate the function.
    If you activate the function:
    Press Set peak schedule.
    Press Auto (when received), Manual or the required period.
    Press the required days below "Peak days".
    Press the field next to "Start time".
    Slide your finger up or down on hour and minute.
    Press SET.
    Press the field next to "End time".
    Slide your finger up or down on hour and minute.
    Press SET.
    Press the Return key.

    10 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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    The worry-free service for your computer

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    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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