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Samsung Galaxy S7 edge

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive e-mails

Cause 2 of 3: The e-mail is written incorrectly

The e-mail can't be sent if it's written incorrectly.

Solution: Write an e-mail correctly.

Step 1 of 16

Press Apps.

Step 2 of 16

Press Samsung.

Step 3 of 16

Press Email.

Step 4 of 16

Press the drop down list in the top left corner of the display.

Step 5 of 16

Press the required e-mail account.

Step 6 of 16

Press the new e-mail icon.

Step 7 of 16

Press the field next to "To" and key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Step 8 of 16

Press the required contact.
Repeat the procedure to add more recipients.

Step 9 of 16

Press Subject and key in a subject for the e-mail.

Step 10 of 16

Press the text input field.
Write the text for your e-mail.

Step 11 of 16

Press ATTACH.

Step 12 of 16

Press OTHER.
Go to the required folder.

Step 13 of 16

Press the required file.

Step 14 of 16

Press DONE.

Step 15 of 16

Press SEND when you've finished your e-mail.

Step 16 of 16

Press the Home key to end the session and return to the Home screen.

1 Find "Email"

Press Apps.
Press Samsung.
Press Email.

2 Select e-mail account

Press the drop down list in the top left corner of the display.
Press the required e-mail account.

3 Write the e-mail

Press the new e-mail icon.

4 Select recipient

Press the field next to "To" and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

5 Enter subject

Press Subject and key in a subject for the e-mail.

6 Write the text

Press the text input field.
Write the text for your e-mail.

7 Attach file

Press ATTACH.
Press OTHER.
Go to the required folder.
Press the required file.
Press DONE.

8 Send the e-mail

Press SEND when you've finished your e-mail.

9 Return to the Home screen

Press the Home key to end the session and return to the Home screen.