Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Samsung Galaxy S7 edge

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't receive voice calls

Cause 2 of 2: Divert of all calls is activated

If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

Solution: Deactivate divert of all calls.

Step 1 of 13

Press Phone.

Step 2 of 13

Press MORE.

Step 3 of 13

Press Settings.

Step 4 of 13

Press More settings.
After a moment the current settings are displayed.

Step 5 of 13

Press Call forwarding.

Step 6 of 13

Press Voice call.

Samsung Galaxy S7 edge
Step 7 of 13

The current settings are displayed.

Step 8 of 13

Press one of the following options:
Always forward

Step 9 of 13

Forward when busy

Step 10 of 13

Forward when unanswered

Step 11 of 13

Forward when unreachable

Step 12 of 13

Press DISABLE.
Repeat until all diverts have been cancelled.

Step 13 of 13

Press the Home key to end the session and return to the Home screen.

1 Find "Voice call"

Press Phone.
Press MORE.
Press Settings.
Press More settings.
After a moment the current settings are displayed.
Press Call forwarding.
Press Voice call.

2 Cancel all diverts

The current settings are displayed.
Samsung Galaxy S7 edge
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press DISABLE.
Repeat until all diverts have been cancelled.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.