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Device Support

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    Samsung Galaxy S6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 8 of 9: Your mobile phone hasn't been correctly set up for Internet

    If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.

    Solution: Set up your mobile phone for Internet.

    Step 1 of 22

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 22

    Press Mobile networks.

    Step 3 of 22

    Press Access Point Names.

    Step 4 of 22

    Press ADD.

    Step 5 of 22

    Press Name.

    Step 6 of 22

    Key in Swisscom Services and press OK.

    Step 7 of 22

    Press APN.

    Step 8 of 22

    Key in gprs.swisscom.ch and press OK.

    Step 9 of 22

    Press MCC.

    Step 10 of 22

    Key in 228 and press OK.

    Step 11 of 22

    Press MNC.

    Step 12 of 22

    Key in 01 and press OK.

    Step 13 of 22

    Press Authentication type.

    Step 14 of 22

    Press None.

    Step 15 of 22

    Press APN type.

    Step 16 of 22

    Key in default and press OK.

    Step 17 of 22

    Press Bearer.

    Step 18 of 22

    Press Unspecified.

    Step 19 of 22

    Press MORE.

    Step 20 of 22

    Press Save.

    Step 21 of 22

    Press the field next to the data connection to fill in the field.

    Step 22 of 22

    Press the Home key to end the session and return to the Home screen.

    1 Find " Access Point Names"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press Mobile networks.
    Press Access Point Names.

    2 Set up a new data connection

    Press ADD.

    3 Enter a data connection name

    Press Name.
    Key in Swisscom Services and press OK.

    4 Enter APN

    Press APN.
    Key in gprs.swisscom.ch and press OK.

    5 Enter the country code

    Press MCC.
    Key in 228 and press OK.

    6 Enter the network code

    Press MNC.
    Key in 01 and press OK.

    7 Select the authentication type

    Press Authentication type.
    Press None.

    8 Select the APN type

    Press APN type.
    Key in default and press OK.

    9 Select data bearer

    Press Bearer.
    Press Unspecified.

    10 Save and activate the data connection

    Press MORE.
    Press Save.
    Press the field next to the data connection to fill in the field.

    11 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

    Details