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Device Support

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    Samsung Galaxy S6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone

    If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

    Solution: Activate data roaming. Please note: you may induce additional costs by activating data roaming.

    Step 1 of 5

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 5

    Press Mobile networks.

    Step 3 of 5

    Press Data roaming to activate or deactivate the function.

    Step 4 of 5

    If you activate the function:
    Press OK.

    Step 5 of 5

    Press the Home key to end the session and return to the Home screen.

    1 Find " Mobile networks"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press Mobile networks.

    2 Activate or deactivate data roaming

    Press Data roaming to activate or deactivate the function.
    If you activate the function:
    Press OK.

    3 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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