Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Samsung Galaxy S6

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 2 of 9: You're not connected to a WLAN

If you're trying to access the Internet using a WLAN, you need to be connected to a WLAN.

Solution: Establish connection to a WLAN.

Step 1 of 6

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 6

Press Wi-Fi.

Step 3 of 6

Press the indicator next to "Wi-Fi" until the function is activated.

Step 4 of 6

A list of WLANs within range is displayed.
Press the required WLAN.

Step 5 of 6

Follow the instructions on the display to select security settings, if required.
Press CONNECT.

Step 6 of 6

Press the Home key to end the session and return to the Home screen.

1 Find " Wi-Fi"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Wi-Fi.

2 Activate WLAN

Press the indicator next to "Wi-Fi" until the function is activated.

3 Connect to WLAN

A list of WLANs within range is displayed.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.