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Device Support

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    Samsung Galaxy S6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive SMS

    Cause 2 of 3: The message centre number is incorrect

    The message centre ensures that your SMS is sent to the recipient. If the message centre number is incorrect, you can't send SMS.

    Solution: Enter the correct message centre number.

    Step 1 of 8

    Press Messages.

    Step 2 of 8

    Press MORE.

    Step 3 of 8

    Press Settings.

    Step 4 of 8

    Press More settings.

    Step 5 of 8

    Press Text messages.

    Step 6 of 8

    Press Message centre.

    Step 7 of 8

    Key in +41794999000 and press SET.

    Step 8 of 8

    Press the Home key to end the session and return to the Home screen.

    1 Find "Text messages"

    Press Messages.
    Press MORE.
    Press Settings.
    Press More settings.
    Press Text messages.

    2 Save the message centre number

    Press Message centre.
    Key in +41794999000 and press SET.

    3 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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