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Device Support

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    Samsung Galaxy S6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive e-mails

    Cause 1 of 3: The incoming or outgoing server isn't accessible from the mobile network or the WLAN you're connected to

    The incoming and outgoing server you're using need to be accessible from a mobile network or the WLAN you're connected to.

    Solution: Contact your e-mail provider for more information.

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    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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