Navigation

Information:
Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Device Support

    WM

    Change device

    Samsung Galaxy S6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't receive voice calls

    Cause 2 of 2: Divert of all calls is activated

    If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

    Solution: Deactivate divert of all calls.

    Step 1 of 13

    Press Phone.

    Step 2 of 13

    Press MORE.

    Step 3 of 13

    Press Settings.

    Step 4 of 13

    Press More settings.
    After a moment the current settings are displayed.

    Step 5 of 13

    Press Call forwarding.

    Step 6 of 13

    Press Voice call.

    Step 7 of 13

    The current settings are displayed.

    Step 8 of 13

    Press one of the following options:
    Always forward

    Step 9 of 13

    Forward when busy

    Step 10 of 13

    Forward when unanswered

    Step 11 of 13

    Forward when unreachable

    Step 12 of 13

    Press DISABLE.
    Repeat until all diverts have been cancelled.

    Step 13 of 13

    Press the Home key to end the session and return to the Home screen.

    1 Find "Voice call"

    Press Phone.
    Press MORE.
    Press Settings.
    Press More settings.
    After a moment the current settings are displayed.
    Press Call forwarding.
    Press Voice call.

    2 Cancel all diverts

    The current settings are displayed.
    Press one of the following options:
    Always forward
    Forward when busy
    Forward when unanswered
    Forward when unreachable
    Press DISABLE.
    Repeat until all diverts have been cancelled.

    3 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

    Login

    My Swisscom Assistant

    The worry-free service for your computer

    Details

    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

    Details

    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

    Details