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Samsung Galaxy S6 edge +

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive SMS

Cause 2 of 3: The message centre number is incorrect

The message centre ensures that your SMS is sent to the recipient. If the message centre number is incorrect, you can't send SMS.

Solution: Enter the correct message centre number.

Step 1 of 8

Press Messages.

Step 2 of 8

Press MORE.

Step 3 of 8

Press Settings.

Step 4 of 8

Press More settings.

Step 5 of 8

Press Text messages.

Step 6 of 8

Press Message centre.

Step 7 of 8

Key in +41794999000 and press SET.

Step 8 of 8

Press the Home key to end the session and return to the Home screen.

1 Find "Text messages"

Press Messages.
Press MORE.
Press Settings.
Press More settings.
Press Text messages.

2 Save the message centre number

Press Message centre.
Key in +41794999000 and press SET.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.