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Device Support

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    Samsung Galaxy S6 edge +

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive SMS

    Cause 1 of 3: There's an error at the receiving end

    If you're having problems sending SMS to a specific number, the error might be at the receiving end.

    Solution: Send an SMS to another number to check if the error is at the receiving end.

    Step 1 of 6

    Press Messages.

    Step 2 of 6

    Press the new message icon.

    Step 3 of 6

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    Step 4 of 6

    Press Enter message.
    Write the text for your SMS.

    Step 5 of 6

    Press SEND when you've written your SMS.

    Step 6 of 6

    Press the Home key to end the session and return to the Home screen.

    1 Find "Messages"

    Press Messages.

    2 Write SMS

    Press the new message icon.

    3 Enter the recipient

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    4 Write the text

    Press Enter message.
    Write the text for your SMS.

    5 Send the SMS

    Press SEND when you've written your SMS.

    6 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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