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Device Support

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    Samsung Galaxy S6 edge +

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive MMS

    Cause 1 of 5: There's an error at the receiving end

    If you have problems sending MMS to a specific recipient, the error might be at the receiving end.

    Solution: Send an MMS to another recipient to check if the error is at the receiving end.

    Step 1 of 15

    Press Messages.

    Step 2 of 15

    Press the new message icon.

    Step 3 of 15

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    Step 4 of 15

    Press Enter message.
    Write the text for your MMS.

    Step 5 of 15

    Press the attachment icon.
    Select one of the following options:
    Insert a picture, go to 5a.
    Insert a video clip, go to 5b.
    Insert an audio file, go to 5c.

    Step 6 of 15

    Press Image.
    Go to the required folder.

    Step 7 of 15

    Press the required picture to select it.

    Step 8 of 15

    Press DONE.

    Step 9 of 15

    Press Video.
    Go to the required folder.

    Step 10 of 15

    Press the required video clip.

    Step 11 of 15

    Press Audio.
    Go to the required folder.

    Step 12 of 15

    Press the required audio file.

    Step 13 of 15

    Press DONE.

    Step 14 of 15

    Press SEND when you've finished your MMS.

    Step 15 of 15

    Press the Home key to end the session and return to the Home screen.

    1 Find "Messages"

    Press Messages.

    2 Write MMS

    Press the new message icon.

    3 Select the recipient

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    4 Write the text

    Press Enter message.
    Write the text for your MMS.

    5 Insert pictures, video clips and audio files

    Press the attachment icon.
    Select one of the following options:
    Insert a picture, go to 5a.
    Insert a video clip, go to 5b.
    Insert an audio file, go to 5c.

    6 5a - Insert a picture

    Press Image.
    Go to the required folder.
    Press the required picture to select it.
    Press DONE.

    7 5b - Insert a video clip

    Press Video.
    Go to the required folder.
    Press the required video clip.

    8 5c - Insert an audio file

    Press Audio.
    Go to the required folder.
    Press the required audio file.
    Press DONE.

    9 Send the MMS

    Press SEND when you've finished your MMS.

    10 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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