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Device Support

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    Samsung Galaxy S5

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't use WLAN

    Cause 6 of 6: The WLAN is using a hidden SSID

    If the WLAN is using a hidden SSID, you won't find the WLAN when searching for available WLANs. You can only connect to a WLAN using a hidden SSID if you know the correct SSID.

    Solution: Key in SSID and security settings manually on your mobile phone.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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