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Device Support

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    Samsung Galaxy S5

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 2 of 10: Your SIM card is faulty

    If your SIM card is faulty, this is displayed.

    Solution: Check if your SIM card is faulty by inserting it in another tablet. If your SIM card is not accepted by the other mobile phone, your SIM card is probably faulty. Log on to Swisscom Customer Centre to order a new SIM card.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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