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Samsung Galaxy S5

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 8 of 9: Your mobile phone hasn't been correctly set up for Internet

If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.

Solution: Set up your mobile phone for Internet.

Step 1 of 23

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 23

Press More networks.

Step 3 of 23

Press Mobile networks.

Step 4 of 23

Press Access Point Names.

Step 5 of 23

Press the new data connection icon.

Step 6 of 23

Press Name.

Step 7 of 23

Key in Swisscom Services and press OK.

Step 8 of 23

Press APN.

Step 9 of 23

Key in gprs.swisscom.ch and press OK.

Step 10 of 23

Press MCC.

Step 11 of 23

Key in 228 and press OK.

Step 12 of 23

Press MNC.

Step 13 of 23

Key in 01 and press OK.

Step 14 of 23

Press Authentication type.

Step 15 of 23

Press None.

Step 16 of 23

Press APN type.

Step 17 of 23

Key in default and press OK.

Step 18 of 23

Press Bearer.

Step 19 of 23

Press Unspecified.

Step 20 of 23

Press the menu icon.

Step 21 of 23

Press Save.

Step 22 of 23

Press the field next to the data connection to fill in the field.

Step 23 of 23

Press the Home key to end the session and return to the Home screen.

1 Find " Access Point Names"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press More networks.
Press Mobile networks.
Press Access Point Names.

2 Set up a new data connection

Press the new data connection icon.

3 Enter a data connection name

Press Name.
Key in Swisscom Services and press OK.

4 Enter APN

Press APN.
Key in gprs.swisscom.ch and press OK.

5 Enter the country code

Press MCC.
Key in 228 and press OK.

6 Enter the network code

Press MNC.
Key in 01 and press OK.

7 Select the authentication type

Press Authentication type.
Press None.

8 Select the APN type

Press APN type.
Key in default and press OK.

9 Select data bearer

Press Bearer.
Press Unspecified.

10 Save and activate the data connection

Press the menu icon.
Press Save.
Press the field next to the data connection to fill in the field.

11 Return to the Home screen

Press the Home key to end the session and return to the Home screen.