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Device Support


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    Samsung Galaxy S5


    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 6 of 9: Flight mode is activated

    If flight mode is activated, your mobile phone's transmitting functions are deactivated. This means that you can't access the Internet using neither the mobile network nor WLAN.

    Solution: Deactivate flight mode.

    Step 1 of 3

    Press and hold On/Off.

    Step 2 of 3

    Press Flight mode to activate or deactivate the function.

    Step 3 of 3

    Press OK.

    1 Activate or deactivate flight mode

    Press and hold On/Off.
    Press Flight mode to activate or deactivate the function.
    Press OK.


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    The worry-free service for your computer


    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.


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    Check up on your own Swisscom services such as TV, Internet, telephone, and email!