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Mobile guides

    
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Samsung Galaxy S5

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 1 of 9: Poor or no coverage on the mobile network

If you're trying to access the Internet using the mobile network, you need good network coverage in your area.

Solution: Try again later when you're in an area with better network coverage. View our network coverage map.