Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Samsung Galaxy S5

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive MMS

Cause 4 of 5: Mobile data is deactivated on your mobile phone

If mobile data is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate mobile data.

Step 1 of 2

Slide your finger down the display starting from the top edge of your mobile phone.
Press Mobile data to activate or deactivate the function.

Step 2 of 2

Press the Home key to end the session and return to the Home screen.

1 Activate or deactivate mobile data

Slide your finger down the display starting from the top edge of your mobile phone.
Press Mobile data to activate or deactivate the function.

2 Return to the Home screen

Press the Home key to end the session and return to the Home screen.