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Device Support

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    Samsung Galaxy S5

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't receive voice calls

    Cause 1 of 2: Your mobile phone isn't responding

    Your mobile phone may not respond due to overload or errors in the operating system.

    Solution: Restart your mobile phone.

    Step 1 of 1

    Remove the battery and leave it out for 10-15 seconds.
    Turn on your mobile phone

    1 Restart your mobile phone

    Remove the battery and leave it out for 10-15 seconds.
    Turn on your mobile phone

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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