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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't use WLAN

    Cause 5 of 6: WLAN isn't activated on your mobile phone

    If WLAN is deactivated on your mobile phone, you can't access the Internet using a WLAN.

    Solution: Activate WLAN.

    Step 1 of 5

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press and hold the WLAN icon.

    Step 2 of 5

    Press the indicator next to "Wi-Fi" until the function is activated.

    Step 3 of 5

    A list of WLANs within range is displayed.
    Press the required WLAN.

    Step 4 of 5

    Follow the instructions on the display to select security settings, if required.
    Press CONNECT.

    Step 5 of 5

    Press the home icon to end the session and return to the Home screen.

    1 Activate WLAN

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press and hold the WLAN icon.
    Press the indicator next to "Wi-Fi" until the function is activated.

    2 Connect to WLAN

    A list of WLANs within range is displayed.
    Press the required WLAN.
    Follow the instructions on the display to select security settings, if required.
    Press CONNECT.

    3 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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    Center

    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

    Details

    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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