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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't use WLAN

    Cause 2 of 6: You're connected to a WLAN but you're not logged on

    Some WLANs require that you log on.

    Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on. If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.

    Step 1 of 10

    Press the browser icon.

    Step 2 of 10

    Press the address bar.

    Step 3 of 10

    Key in the address of the required website and press enter.

    Step 4 of 10

    Press the menu icon.

    Step 5 of 10

    Press the star.
    Edit the name of the bookmark.

    Step 6 of 10

    Press Save.

    Step 7 of 10

    Press the menu icon.

    Step 8 of 10

    Press Bookmarks.

    Step 9 of 10

    Press the required bookmark.

    Step 10 of 10

    Press the home icon to end the session and return to the Home screen.

    1 Open browser

    Press the browser icon.

    2 Enter a web address

    Press the address bar.
    Key in the address of the required website and press enter.

    3 Add the current website to your bookmarks

    Press the menu icon.
    Press the star.
    Edit the name of the bookmark.
    Press Save.

    4 Go to a bookmark

    Press the menu icon.
    Press Bookmarks.
    Press the required bookmark.

    5 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

    Details

    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

    Details

    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

    Details