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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't use my mobile phone as a Wi-Fi hotspot

Cause 2 of 2: Your mobile phone hasn't been correctly set up as a Wi-Fi hotspot

You can't use your mobile phone as a Wi-Fi hotspot if it hasn't been set up correctly.

Solution: Set up your mobile phone as a Wi-Fi hotspot.

Step 1 of 16

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 16

Press More.

Step 3 of 16

Press Mobile network sharing.

Step 4 of 16

Press Portable Wi-Fi hotspot.

Step 5 of 16

Key in the required name for the Wi-Fi hotspot.
Press the menu icon.

Step 6 of 16

Press Advanced.

Step 7 of 16

Press SECURITY.

Step 8 of 16

If you don't want to password protect your Wi-Fi hotspot:
Press None.

Step 9 of 16

Press the return icon.

Step 10 of 16

If you want to password protect your Wi-Fi hotspot:
Press WPA2 (AES).

Step 11 of 16

Press the return icon.

Step 12 of 16

Press the field below "PASSWORD (8-63 ASCII CHARACTERS)" and key in the required password.

Step 13 of 16

Press the indicator next to "Portable Wi-Fi Hotspot" until the function is activated.

Step 14 of 16

Press OK.

HTC One M9
Step 15 of 16

Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.

Step 16 of 16

Press the home icon to end the session and return to the Home screen.

1 Find " Portable Wi-Fi hotspot"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press More.
Press Mobile network sharing.
Press Portable Wi-Fi hotspot.

2 Select Wi-Fi hotspot settings

Key in the required name for the Wi-Fi hotspot.
Press the menu icon.
Press Advanced.
Press SECURITY.
If you don't want to password protect your Wi-Fi hotspot:
Press None.
Press the return icon.
If you want to password protect your Wi-Fi hotspot:
Press WPA2 (AES).
Press the return icon.
Press the field below "PASSWORD (8-63 ASCII CHARACTERS)" and key in the required password.

3 Activate Wi-Fi hotspot

Press the indicator next to "Portable Wi-Fi Hotspot" until the function is activated.
Press OK.

4 Establish a connection

Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
HTC One M9

5 Return to the Home screen

Press the home icon to end the session and return to the Home screen.