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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 9 of 10: Your mobile phone isn't turned on correctly

    Your mobile phone won't turn on if it's not done correctly.

    Solution: Turn on your mobile phone correctly.

    Step 1 of 4

    Press and hold On/Off until your mobile phone is turned on.

    Step 2 of 4

    Key in your PIN and press OK.
    If your mobile phone rejects the SIM card:
    Contact your distributor or service provider where you bought your mobile phone.

    Step 3 of 4

    Press and hold On/Off.

    Step 4 of 4

    Press Power off.

    1 Turn on your mobile phone

    Press and hold On/Off until your mobile phone is turned on.

    2 Enter PIN

    Key in your PIN and press OK.
    If your mobile phone rejects the SIM card:
    Contact your distributor or service provider where you bought your mobile phone.

    3 Turn off your mobile phone

    Press and hold On/Off.
    Press Power off.

    Customer
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    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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