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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 6 of 10: Your mobile phone hasn't been assembled correctly

    If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.

    Solution: Make sure your mobile phone has been assembled correctly.

    Step 1 of 4

    Turn the back of your mobile phone towards you.
    Insert the opener for the SIM card holder into the small hole in the SIM card holder on the side of your mobile phone.

    Step 2 of 4

    Remove the SIM card holder from your mobile phone.

    Step 3 of 4

    Turn your SIM card so that the angled corner of your SIM card matches the angled corner of the SIM card holder.
    Place your SIM card in the SIM card holder.

    Step 4 of 4

    Slide the SIM card holder into your mobile phone.

    1 Insert your SIM card

    Turn the back of your mobile phone towards you.
    Insert the opener for the SIM card holder into the small hole in the SIM card holder on the side of your mobile phone.
    Remove the SIM card holder from your mobile phone.
    Turn your SIM card so that the angled corner of your SIM card matches the angled corner of the SIM card holder.
    Place your SIM card in the SIM card holder.
    Slide the SIM card holder into your mobile phone.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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