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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't install apps

    Cause 3 of 3: You haven't activated a Google account on your mobile phone

    If you haven't activated a Google account on your mobile phone, you can't install apps.

    Solution: Activate a Google account on your mobile phone.

    Step 1 of 10

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 10

    Press Accounts & sync.

    Step 3 of 10

    Press the add account icon.

    Step 4 of 10

    Press Google.

    Step 5 of 10

    Press Enter your email and key in the username for your Google account.

    Step 6 of 10

    Press NEXT.

    Step 7 of 10

    Press Password and key in the password for your Google account.

    Step 8 of 10

    Press NEXT.

    Step 9 of 10

    Press ACCEPT.
    Follow the instructions on the display to select settings for your Google account.

    Step 10 of 10

    Press the home icon to end the session and return to the Home screen.

    1 Find " Google"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press Accounts & sync.
    Press the add account icon.
    Press Google.

    2 Activate your Google account

    Press Enter your email and key in the username for your Google account.
    Press NEXT.
    Press Password and key in the password for your Google account.
    Press NEXT.
    Press ACCEPT.
    Follow the instructions on the display to select settings for your Google account.

    3 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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