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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't install apps

Cause 1 of 3: The required app isn't available in your country

If the app isn't available in your country, you can't install it.

Solution: Search for similar apps or wait for the app to become available in your country.

Step 1 of 13

Press the menu icon.

Step 2 of 13

Press Play Store.

Step 3 of 13

To search by category:
Press APPS or GAMES.

Step 4 of 13

Press CATEGORIES.
Go to the required category.

Step 5 of 13

To search by name:
Press Google play.

Step 6 of 13

Key in the name of the required app and press enter.

Step 7 of 13

Press the required app.

Step 8 of 13

To install a free app:
Press INSTALL.

Step 9 of 13

Press ACCEPT.

Step 10 of 13

To buy an app:
Press the price.

Step 11 of 13

Follow the instructions on the display to install the app.
Press the home icon to return to the Home screen.

Step 12 of 13

Press the menu icon.

Step 13 of 13

Press the app you've just installed.
Follow the instructions on the display to use the app.

1 Find "Play Store"

Press the menu icon.
Press Play Store.

2 Find an app

To search by category:
Press APPS or GAMES.
Press CATEGORIES.
Go to the required category.
To search by name:
Press Google play.
Key in the name of the required app and press enter.

3 Install the app

Press the required app.
To install a free app:
Press INSTALL.
Press ACCEPT.
To buy an app:
Press the price.
Follow the instructions on the display to install the app.
Press the home icon to return to the Home screen.

4 Use the app

Press the menu icon.
Press the app you've just installed.
Follow the instructions on the display to use the app.